If the following guides do not provide you with the information
that you need, you can also can also send us a description of the problem you
are having and we will do as much as we can to help you quickly solve it.
Technical Support Inquiry
Here is a guide that you can use to help you troubleshoot many
common problems that can occur with your G5Twin or G1Single.
Note: Please read all safety information in your manual and the Material
Safety Data Sheet(MSDS) for any refrigerant or other chemicals you may come into
contact with before servicing this machine.
| Symptom | Cause | Solution |
|---|---|---|
| Compressor will not start. | Power cord not plugged in or plugged into a bad outlet. | Check power cord, try a different outlet. |
| Machine in high pressure shut off. | See symptom below. | |
| Motor in thermal overload. | Allow motor to cool down. | |
| Compressor tries to start but just makes a buzzing sound. | Low voltage caused by poor source power, small gauge extension cord or too long of an extension cord. | Locate better outlet, reduce length of extension cord and use a heavy gauge cord. |
| Too much back pressure on compressor. | Close the input valve to relieve any back pressure on compressor. | |
| Compressor runs then stops after a short time. | Low voltage caused by poor source power, small gauge extension cord or too long of an extension cord. | Use a meter to check for proper supply voltage while machine is running. Locate a better outlet if neccessary and/or use a shorter extension cord. |
| Machine pumps into hight pressure shut off. | Valve on machine or tank is closed. | Check to see if valves are opened and are not plugged. |
| Restriction in output hose. | Check hose for blockage and remove any core depressors. Relieve pressure from output hose to reset switch. |
|
| Pumps liquid slowly. | Restriction in flow. | Use proper size hoses and if possible remove any core depressors and Schrader valves. |
| Trapped liquid in system | Cycle system compressor for a few seconds to move trapped liquid to another area. |